Returns & Refunds

Our returns policy has been designed with our business principles in mind. Dawn & Fred pieces purchased in Australia and New Zealand are welcome to be returned for a gift card or exchange. Some exclusions apply*. We do not issue refunds for change of mind or incorrect purchases.

Items returned need to be unworn, and in a saleable condition, with the return lodged within 7 days of receiving the product.

*Dawn & Fred does not accept returns if products:

and we will determine, in our sole discretion, whether replacement or repair will be offered.

In all other respects, our total liability for loss or damage of every kind, arising out of or in relation to the supply of the goods, their sale, delivery, or the way they behave — whether in tort, contract, or any other cause of action — is limited to an amount equivalent to the sum paid by you to us for the goods.

Custom pieces with custom engraving, or pieces that have been specifically custom made, cannot be returned for an exchange. Please make sure you are checking that your order is correct before checkout.

If you have any issues with your bespoke piece, please email our Bespoke Team at bespoke@dawnandfred.com.au to discuss.

Every piece we create is made to order, crafted specifically in your chosen style, metal, size, and specifications. Because of this, it's highly unlikely we will resell the exact piece in the same design and size.

When a return is made, the piece often remains in our inventory without a guaranteed future sale. In many cases, it must be reworked or scrapped, which incurs significant material and labour costs.

The restocking fee helps cover a portion of these costs and allows us to continue offering made-to-order jewellery, high quality materials, and transparent pricing without inflating our overall prices.

We appreciate your understanding and are always here to help you choose thoughtfully before placing your order.

To start the process of your return, please complete our Returns Form and include the details of why you want to return. Our customer care team will be happy to assist.

We recommend sending your piece back to us with tracked shipping. It is the individual's responsibility to return the piece(s) at their own expense to the Dawn & Fred Returns Team.

Once your piece has been received by us, our Returns Team will create a gift card for you. This gift card is to be used on our online store and is valid for 3 years from the date of issue.

Dawn & Fred reserves the right to return the piece(s) to the sender, should any of the above occur. Pieces purchased during sample & archive sales may not be returned unless deemed faulty. For international returns or to discuss our returns policy, please contact us.